EC HolaHome
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How we work

How we manage your manufacturing and importing from China

A complete project runs through these ten stages; depending on the agreed scope, we can step in for only some of them. You always know where you stand, which decision is next and how it affects cost and timing.

Ten stages of a complete operation

  1. Initial analysis

    We capture the commercial goal, reference product, expected volume and destination market.

  2. Technical and economic feasibility

    We check whether the product can be made under the conditions and target cost proposed.

  3. Supplier selection

    We shortlist manufacturers, verify documentation and compare capabilities and quotations.

    See how we search for and validate suppliers

  4. Budget and planning

    We present the price or fees for the agreed model, with the schedule, payment stages and each party's responsibilities.

  5. Sample development

    We coordinate prototypes and adjustments until a sample matches the specification.

    See product development and manufacturing in China

  6. Product validation

    You approve the reference sample, packaging and labelling before production.

  7. Production

    We follow manufacturing with the factory and report real progress on your order.

  8. Quality control

    We coordinate inspections during production and before shipment against the agreed criteria.

    See how we define and coordinate quality control

  9. Freight and customs

    We coordinate freight, documentation and import clearance with the customs representatives and operators involved.

    See how we coordinate a complete import

  10. Delivery and follow-up

    We coordinate delivery, review any incidents and the improvements for the next order.

Four commitments on every project

  • Transparency

    Clear terms and documented decisions.

  • Communication

    One contact, regular reporting and a fast response to any incident.

  • Planning

    A realistic schedule with checkable stages and dates from the start.

  • Control

    Coordinated inspections during production and before shipment.

Fees

Fees and ways of working

Before we start, we set out the scope, remuneration and terms of each operation in writing.

One-off service
Manufacturer sourcing, supplier review or support at a specific stage. Fees are set according to the references and agreed work. A documentary or remote review is not equivalent to an on-site factory audit.
Purchasing management on your behalf
We coordinate the contracted stages while your company purchases from the supplier. The proposal details the fees, their calculation basis and each party's responsibilities.
Import and supply by EC HolaHome
EC HolaHome purchases, imports and supplies the product to you. We agree a supply price and delivery terms.

The proposal states what the price includes and what is quoted separately: samples, inspections, testing, moulds, freight or taxes.

If we agree to deduct the initial work from subsequent orders, we specify the amount and how it applies.

Request a proposal for my project

Commercial terms: currency, lead times and incidents

01Which currency are prices set in and how long are they valid?

Each proposal states the currency, how long it is valid, the payment milestones and, where they apply, the revision conditions. Under purchasing management on your behalf we separate payments to the supplier from our fees; under import and supply by EC HolaHome a supply price is agreed.

02How are lead times calculated?

We separate requirements definition, samples, approval, production, freight and customs clearance. We agree production milestones, buffers for holidays or capacity, notice of deviations and a corrective plan. If penalties are agreed, their triggers and conditions must be recorded in writing. We do not use standard lead times: each operation is set out according to the product, supplier and route.

03How do pre-shipment inspection and the final balance relate?

Before confirming the order, it is advisable to agree in writing which inspection and acceptance criteria condition the final balance, who authorises payment and how issues will be resolved. Where a pre-shipment inspection (PSI) is agreed, its report allows the client to decide under those conditions; it does not by itself guarantee regulatory conformity.

04What happens with an incident or a warranty claim?

Before the order we identify who sells, who acts as importer and which procedure applies. If you buy directly from the supplier, the claim is contractual against them, with our support within the contracted scope; if EC HolaHome supplies the goods, the claim is handled with us. Validation, time limits and remedies depend on the contract and the applicable legislation, which is not set aside. It helps to distinguish commercial warranties, transport damage and product liability: an Incoterm such as DDP does not transfer warranties or imply that insurance exists.

Let's start with a first conversation

The first conversation and the review of your enquiry come with no commitment.

Tell us about your project